General conditions

Terms & Conditions of Sale Ero-Toys   Smedenweg 14  2151DA Nieuw-Vennep the Netherlands Phone:+31622224455 Please read these product terms and conditions carefully as they affect your rights and liabilities under the law and set out the terms under which Ero-Toys.com makes the products available to you. Prices We aim to make the prices payable as clear as possible for items on our web site. Should an error in pricing be discovered, we will contact you to discuss the matter before processing and accepting the order. All prices are expressed inclusive of any VAT payable unless otherwise stated. Any item listed before it's actual release may have its price changed before shipping as it is not always possible to fully predict the price before product launch. If the price is less than we quoted on the web site you will be charged the new price; if however the price has increased and we are unable to absorb the difference, we will contact you regarding your order. Availability If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. Acceptance There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. At any point up until then, we reserve the right to decline to supply the goods to you without giving any reason. At the moment that the goods are dispatched (and not before), a contract will be made between you and us. Your order history and status may be checked online under the My Account area at any time. Orders will either be shipped directly from Ero-Toys European distribution centre or from an agent working on our behalf. It is our aim to have all orders fully shipped within 15 days of your order, with the exception of pre-release products. Even with this aim, we shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control. Cancellation Orders that have not been dispatched can be cancelled at any time before shipping by contacting customer services by email. After the order has been shipped, you have the right to cancel your order up to 7 (seven) working days after the day following the delivery, again by contacting customer services by email. All items must be returned at your cost to us at the address. We will refund any monies paid through the same manner as they where paid within 15 days of receiving your cancellation request, less any shipping charges we original billed for. If after informing us that you wish to cancel your order you have not returned the products within 21 (twenty one) days of your cancellation, we will make a charge in respect of the cost of recovering the goods. If you do not return the goods or fail to make them available for collection within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made and you will be charged for your order at the price set out on the web site. All items returned must be in the same condition that we dispatched them to you in. Items that are returned that have been opened or used can not be returned (unless faulty or not as described) as by opening and using the product you are deemed to have accepted the goods. Important Information about returns, The product must be returned with the original packaging intact and all safety seals in place. Ero-Toys regret that we cannot be held responsible for non-delivery of returned goods so we recommend you use an insured delivery service, e.g. Special Delivery from TNT post, which is available at Post Offices. If an item has been returned for any reason other than a product fault or a mistake we?ve made, you will be refunded the cost of the goods but not the return postal charges. Your statutory rights are not affected. All media sales, which include but not limited to videos, DVDs, audio tapes, CDs are non-returnable once the seals have been opened. In the interest of hygiene, the following items can not be returned unless faulty or if their safety seal is intact. Sex Toys Creams and lubricants Clothing that is worn next to the skin. Returns If for any reason you are not fully satisfied with your purchase, you can return any item within 7 (seven) working days of receiving the delivery. This is classed as a cancellation and are processed under our cancellation policy. For faulty products under guarantee or shipping mistakes please email customer services of your intention to return a product along with the reason for the return.You should return the product to us along with proof of postage costs, which we will refund. Ero-Toys regret that we cannot be held responsible for non-delivery of returned goods so we recommend you use the insured delivery service, Special Delivery from the TNT post, which is available at Post Offices. Payment We accept payment from the following methods. Forward pay: on bankaccount 1731787 t.n.v. Ero-Toys IBAN: NL26PSTB0001731787 BIC: PSTBNL21 PayPal General These Product Terms shall be governed by and construed in accordance with the laws of the Netherlands and any disputes will be decided only by the Dutch courts. If any of these Terms & Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms & Conditions which will continue to be valid and enforceable to the fullest extent permitted by law. Customer Services If you have an order query, please review the member login area of this web site. Should you be unable to find the answer to your query, please feel free to contact us, info@ero-toys.com These Terms and Conditions do not affect your statutory rights.